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What You Agree to When You Use bolao

These terms govern your account, your deposits, and how we handle your data on bolao. Access to the platform depends on your state's laws — where local law permits, your account operates under the conditions set out here.

State-dependent accessUS account conditionsPayPal, Venmo, Play+ coveredData handling outlinedContact rights included
bolao What You Agree to When You Use bolao
DATA & SECURITY

How We Handle Your Account and Data

Your account data stays within the systems we operate for US players. We apply encryption to stored payment information — including PayPal-linked account details and Play+ card references — and we do not retain full card numbers on our servers. If you want to know what we hold, you can request a data summary through live chat or email. We also let you update your contact details, payment method preferences, and notification settings directly from your account dashboard without needing to contact support.

Encryption in Transit

All data sent between your device and our servers is encrypted. This covers login, account funding via Venmo or PayPal, and any withdrawal requests you submit.

Cookie Use

We use cookies to keep your session active, remember your wallet preferences, and measure which parts of the lobby you use. You can manage cookie settings in your browser.

Data Retention

Account records are retained as required under applicable state compliance rules. If you close your account, we hold transaction history for the minimum period required by law.

Change or Delete Your Data

You can request a full export of your account data or ask us to delete information we are not legally required to retain. Submit that request through email support for a written response.

POLICY CONTACT

How to Reach Us About Legal Questions

If you have a question about these terms, want to request a copy of your data, or need to flag a discrepancy in your account records, our support team handles legal and account inquiries directly. You don't need a lawyer to ask a question — just reach out through any of the channels below and we'll route it to the right person.

Live Chat The fastest path for account-level legal questions. Start a chat session from the account menu and describe your concern — responses are handled in order of receipt.
Email Support For formal data requests, account deletion, or written confirmation of policy terms, email is the correct channel. We respond to legal and privacy requests in writing.
Account Help Center Policy documents, terms updates and your rights as an account holder are posted in the Help Center under Account & Legal. Check there first for current policy versions.

Legal Questions We Hear Most Often

These are the questions we receive most often about account terms, data rights and policy access. If your question isn't covered here, live chat is the quickest way to get a direct answer.

Access depends on your state's laws. The platform checks your registered address and location at login. If your state is not eligible, the account creation process will stop before you can fund.

We collect the information you submit at registration — name, address, date of birth, email — plus payment method references like your PayPal account identifier. We use this for identity verification and compliance.

Yes. Email our support team with your account username and a request for a data export. We'll confirm receipt and send your data summary to your registered email address in writing.

Start with live chat or email support and give us the transaction date and amount. We review account logs and payment records before escalation. Contacting us first is required before disputing with PayPal or Venmo.

We retain transaction and identity records for the period required under applicable state law, then delete what we are not required to keep. You can request confirmation of deletion once the retention window passes.

We update these terms when required by law or platform changes. We'll notify you via your registered email before changes take effect. Current policy versions are always posted in the Account and Legal section of the Help Center.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.