Reference

How bolao Handles Your Personal Information

This privacy policy explains what information we collect when you open an account, fund it through PayPal, Venmo, or Play+, and use our platform — and what you can do about it.

Account data collected at registrationPayment method data: PayPal, Venmo, Play+Your right to access or delete dataState-law dependent availabilityContact us to make a data request
bolao How bolao Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

We apply encryption in transit and at rest for all account and payment data. Session tokens expire automatically after a period of inactivity, reducing exposure if you leave a tab open on a shared device. We do not sell your personal data to third-party advertisers — period.

Cookie Controls

We use strictly necessary cookies to keep your session alive and preference cookies to remember your state filter and wallet choice. You can manage non-essential cookies from the cookie banner or your browser settings at any time.

Payment Data Handling

PayPal, Venmo, and Play+ transactions flow through their respective secure APIs. We store only the reference ID and amount — never your full payment credentials or card number in our own database.

Retention and Deletion

Active account data is retained while your account is open. After closure, we keep legally required records for the period state law specifies, then delete the rest on a rolling schedule.

Data Request Turnaround

We acknowledge data access or deletion requests within the window required by applicable law. You will receive a confirmation email as soon as we log your request in our system.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to see what data we hold, correct something inaccurate, or ask us to delete your account record, we offer three direct paths. Data requests are handled separately from general account support, so use the privacy-specific contact route for the fastest response.

Privacy Request Email Send a written data access or deletion request to our privacy address. Include your registered email and the specific data action you are requesting so we can process it without delay.
Live Chat — Account Help Open live chat from your account dashboard and select 'Privacy or Data Request' from the topic menu. An agent will confirm receipt and escalate to our data team same session.
In-Account Settings Navigate to Account Settings, then Privacy Controls to download a copy of your profile data or submit a deletion request directly without contacting support first.

Common Questions About Your Privacy on bolao

Here are the questions we hear most often about account data, cookies, payment records, and how to exercise your rights. If yours is not listed, reach out through the privacy contact paths above.

We collect your name, email, date of birth, and state of residence at sign-up. Identity verification may add a government ID record, stored securely and used only for eligibility checks.

No. We receive only a transaction reference and linked email from PayPal or Venmo. We never pass your payment credentials or transaction history to advertisers or unaffiliated third parties.

Go to Account Settings and select Privacy Controls, or send a request to our privacy email. Include your registered email address so we can locate your record and respond within the legally required window.

Yes. Submit a deletion request through Account Settings or via live chat. We will remove your profile data after the legally required retention period for your state has passed.

We use strictly necessary session cookies and optional preference cookies. You can disable non-essential cookies from the cookie banner on your first visit or any time through your browser privacy settings.

We retain records for the period required by applicable state law after account closure, then delete them. The exact window depends on your state of residence and the type of data involved.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.